Requirements

Responsibilities:

• Provide timely and effective technical support to customers and internal teams.
• Troubleshoot and resolve software, hardware, and network issues.
• Document support cases, solutions, and processes in the knowledge base.
• Collaborate with the development and product teams to address customer issues and improve services.
• Assist in training users on software systems, tools, and best practices.
• Monitor support requests and ensure service level agreements (SLAs) are met.

Qualifications:

Education: Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience: Proven experience in a support or help desk role (2+ years preferred).

• Strong knowledge of computer systems, networks, and software troubleshooting.
• Proficiency in support tools and software (e.g., ticketing systems, remote support tools).
• Excellent problem-solving and communication skills.
• Customer-centric approach with a focus on delivering high-quality service.
• Ability to prioritize tasks and work under pressure.
• Knowledge of ITIL frameworks is a plus.